|
Your organizations have made a large investment in the
AppManager Suite. These applications collect a vast
amount of data. You are unable to unlock the value of
this data because of it sheer volume and its lack of
business perspective. NetGather allows you to analyze
the data collected by the AppManager suite in terms
of your business and align it with the corporate bottom
line. We transform the data collected by the AppManager
Suite to actionable information so administrators and
executive management can quickly focus on determining
how a technology problem impacts service.
NetGather
utilizes infrastructure data collected from the AppManager
suite of applications as well as other applications
and presents business-centric and service-centric reports/views.
NetGather
serves users at all levels according to their needs:
| |
• |
CIOs
- who need a high-level assessment of the services
needed within an organization. |
| |
• |
IT
managers - who need answers quickly about service
levels required to keep the organization running
smoothly. |
| |
• |
Capacity
planners - who must anticipate IT needs and plan
for the hardware and software necessary to meet
those needs. |
| |
• |
Decision
makers - who need detail data about the day-to-day
operations of systems within the organization. |
| |
• |
Internal/External
customers - who need to understand the levels of
service delivered by their providers so providers
can maintain a high level of customer satisfaction
|
NetGather/NQ
brings your NetIQ Appmanager data into a customized
warehouse where it can be used for the following:
Flexibility
and Customization
We understand that you need to provide reports that
meet your management's and customers unique needs. NetGather
allows you to customize your reports in numerous ways:
| |
• |
Define
Business and service views applicable to your business
| • |
Internal
and external customers |
| • |
Geographical
regions |
| • |
Departments
and Business Units |
|
| |
• |
Date/Time
Range for which reports have to be generated - predefined
and adhoc |
| |
• |
Set
Alert/notification levels on breaches of Service
Levels |
| |
• |
Graphical
Presentation of reports |
| |
• |
Refresh
periods for predefined reports |
| |
• |
Ability
to provide select, segregated reports to your customers
in a secure fashion via a customer portal |
Service
Level Management
NetGather
allows you to leverage the enormous amounts of data
generated by your AppManager applications to measure
service levels for the services you deliver and to the
customers you deliver the services to. We allow you
to create Service Level Agreements (SLA's) on various
kinds of data collected by your AppManager applications
including:
| |
• |
Performance
and utilization data |
| |
• |
Uptime
data |
| |
• |
Event |
|
|
• |
Helpdesk |
NetGather
continuously monitors that data collected by AppManager
and calibrates them against the SLA's that have been
defined. Notifications are sent out as soon as it is
determined that an SLA has been breached.
NetGather
alerts you on critical violations or thresholds via
Capacity Planning
AppManager
can be set up to do data collection. Large amounts of
interesting data can be collected, except it can get
overwhelming very quickly. NetGather makes sense of
this data to help you determine whether your infrastructure
is performing to levels you expect it to and whether
you need to make changes to it to better accommodate
your needs.
Inventory/
Asset Management
AppManager
also collects interesting inventory and asset management
related data, except that it is not so easy to glean
from the huge volumes of data that is being collected.
NetGather presents this information in meaningful terms
of your business such that you can determine whether
your critical businesses have the appropriate resources
from the relevant vendors with the right configurations.
Events
One of the
main value propositions of NetIQ is the ability to be
the one Event Console for the enterprise. However, the
volume of events can be overwhelming and it is difficult
to make sense of them quickly, especially when it is
needed for diagnosing problems. NetGather can show you
the events in terms of your business processes and let
you filter based on business process or service, so
you can isolate problems quickly.
NetGather
is ideal to be deployed in the following environments
| |
• |
Service
Providers |
| |
• |
Enterprises |
|
