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Saratoga, California - January 17, 2003 - ProdexNet,
a leading provider of IT infrastructure reporting solutions,
today announced that AppShop, a leading Oracle consulting
and outsourcing company, has selected and fully deployed NetGather
as its global worldwide SLA and IT reporting solution.
Appshop uses NetGather to address the reporting needs of
their support personnel and customers by providing immediate,
automated self-service reports on the customer's Oracle applications
and their related software and hardware infrastructure.
NetGather helps Appshop and its customers track service level
agreements (SLAs), get timely notifications when SLA's are
breached, monitor customer satisfaction through help desk
integration, perform operations and network planning, perform
asset management and get an accurate and immediate view into
infrastructure behavior, like performance and uptime availability.
NetGather is integrated into Appshop's network to collect
and provide reports from various sources, including, Quest
iWatch and HP OpenView. This helps Appshop monitor customer
satisfaction and focus their support personnel on application
deployments that require attention.
"We are pleased that NetGather has been selected by
Appshop, one of the leading Oracle consulting and outsourcing
providers in the world. This will help Appshop service its
customers proactively and position Netgather into a general
solution for application outsourcing companies" said
Sujatha Bodapati, Vice President ProdexNet.
"NetGather allows us to get metrics based on services
and customers so we can effectively monitor and track service
level agreements," said Ravi Kulasekaren, CEO of Appshop.
"This is a key application for us. NetGather acts as
a Portal allowing for our customers to automatically log in
and view accurate reports on the services we provide to them.
This partnership with ProdexNet reconfirms Appshops commitment
to providing accurate and timely information to our customers."
About Appshop
Appshop is a leading full service Oracle Consulting, Applications
Management and Outsourcing Company. Appshop's expertise in
Oracle's E-Business Suite is demonstrated by the full spectrum
of lifecycle application management solutions offered for
customer relationship management, e-commerce, enterprise resource
planning, finance, human resources, manufacturing, marketing,
product development, supply chain management and transportation.
Appshop's application management and outsourcing solutions
are complimented by functional and technical 24/7 support
across the globe. Appshop is an Oracle Certified Solution
Partner, headquartered in Fremont, California with regional
offices across the U.S. and India. Additional information
about Appshop is available at www.appshop.com
Appshop is a trademark of Appshop, Inc. Oracle is a registered
trademark of Oracle, Inc. All other trademarks are owned by
their respective companies.
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