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Service Level Management
ProdexNet's
Service Level Management module is a new feature that
enhances the functions of NetGather.
This
highly scalable module allows you to define Service
Level Objectives on various parameters within your infrastructure.
SLM
is all about good communication -- between the IT department,
end users and the company's business units. When IT
actively measures its service delivery, it must communicate
these statistics to customers using reports that are
appropriate to the audience, easy to understand, and
that clearly address areas where the customer reading
the report has a vested interest. If service lags, even
proactively delivering less-than-favorable news about
service puts IT in a better light with customers than
letting customers draw their own, less-than-favorable
conclusions.
Our
SLM module provides crystal clear communication between
IT and users by providing easy to understand and accurate
measurement of service delivery. NetGather's SLM module
allows easy defining of SLA's for users/customers and
services. You can define the SLA's based on several
parameters of data that not only include Uptime and
Availability but also on Events, Trending, Helpdesk
and Object status.
NetGather
provides alerts based on SLA and notification of violation.
It allows you to set internal thresholds for warnings
of nearing violations of SLA so corrective action can
be taken promptly before the SLAs are actually violated.
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