SOLUTIONS

Today, IT organizations have to understand, measure and respond to new Business Drivers, some of which are:

	Business Services - What are the elements a service is depending on?
	Business Transactions - How quickly are transactions completed?
	Business Rules - What is the business impact of infrastructure problems?
	Business Performance - How can the operation of the infrastructure be tied to business metrics?
	Business Accountability - What are the delivery levels of the services that are driving business processes?

NetGather helps CIO's and their staff gain visibility into these "Business Drivers." It provides business intelligence solutions for the IT infrastructure. It is intended to perform business impact analysis of how the infrastructure affects various business metrics. NetGather provides unique "service level" views of your entire Infrastructure. You can get notification of which service (e.g., email, application, web) is impacted by a device or application fault. Similarly you can evaluate how each of your business units (if you are an Enterprise) or customers (if you are a Service Provider) is impacted by a service disruption. This gives you the ability to directly assess the business impact of a service disruption. All these are accomplished from a "single web-based pane of glass."

NetGather also provides you multi-dimensional views of any entity - customer, service, application or device. These dimensions span across performance, trending, events, helpdesk, inventory and other classes of operational data within your infrastructure.

We accomplish the above by integrating data from various applications managing your infrastructure. These include Network and System Management applications (e.g., HP Openview, BMC Patrol) Helpdesk (e.g., Remedy, HP Service Desk), Database Monitoring tools (e.g., Quest I/Watch), element managers (e.g., CiscoWorks), web management applications (e.g., WebTrends) and performance management applications (e.g., Concord, Lucent Vitalnet) etc. This data is integrated, correlated and stored in a Central Repository to provide an end-to-end view of the entire infrastructure, so efficient business impact analysis can be performed.

How can NetGather help your business?

Today, Enterprises and Service Providers are unable to justify ROI on IT investment or predict changes in future business needs. The primary reason is because of their inability to understand the infrastructure with reference to their business. This is also the reason why people are more reactive to the ever-changing demands of business needs instead of being proactive. As IT departments are increasingly responsible for the success and future of the entire business, several organizations like yourselves, have invested millions of dollars in deploying best-of-breed applications to manage your IT infrastructure. To address the responsibility of managing the business, the focus shifts from managing the technology and infrastructure components to managing the entire business process itself. Now more than ever, outages and performance slowdowns are likely to result in loss of revenues or loss of productivity or both.

In order to run a smooth and effective IT operation, Enterprises or Service providers need quick and easy access to the following:

	Ability to analyze and measure business impact of their IT infrastructure.
	Justification of the costs on IT investment.
	Ability to calculate the loss of revenues due to a service disruption or costs on loss of productivity due to performance slowdown.
	Plan for Capacity accurately.
	Ability to define SLOs and measure SLAs accurately and have a structured Service Level Management solution.

To determine all of the above and more, one needs to get a comprehensive, end-to-end view of the Infrastructure. Today, typical reports contain such details as physical memory utilization, paging, swapping, disk I/O faults, buffer miss ratio, latency, packet loss, and so on. This is good technical data that has value for troubleshooting purposes, however, it does not provide you with the solution that you need; being able to give you an intelligent assessment of your IT productivity and services and the impact it is having on your business. The ability to do accurate business impact analysis of your IT investment relies on proper access to data that can give you an end-to-end view of your infrastructure.