Today, Enterprises and Service Providers are unable to justify Investment Returns and predict changes in future business needs. The primary reason behind this is their inability to understand the infrastructure with reference to their business. As IT departments are increasingly responsible for the success and future of the entire business, several organizations have invested millions of dollars in deploying best-of-breed applications to manage their IT infrastructure.

In the Present day scenario, outages and performance slowdowns are likely to result in loss of revenues or loss of productivity or both. For smooth and effective management, Enterprises and Service providers need quick and easy access to the following:

	Ability to analyze and measure business impact of their IT infrastructure.
	Justification of the costs on IT investment.
	Ability to calculate the loss of revenues due to a service disruption or costs on loss of productivity due to performance slowdown.
	Plan for Capacity accurately.
	Ability to define SLOs and measure SLAs accurately and have a structured Service Level Management solution.