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NetGather serves
users at all levels according to their needs:
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CIOs - who need a high-level
assessment of the services needed within an organization.
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IT managers - who need
answers quickly about service levels required to
keep the organization running smoothly. |
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Capacity planners - who
must anticipate IT needs and plan for the hardware
and software necessary to meet those needs. |
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Decision makers - who
need detail data about the day-to-day operations
of systems within the organization. |
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Internal/External customers
- who need to understand the levels of service delivered
by their providers so providers can maintain a high
level of customer satisfaction |
NetGather/OV
brings your OpenView data into a customized warehouse
where it can be used for the following:
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Capacity Planning across
the enterprise from your desktop. |
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A customizable dashboard
where users can point and click through detailed
analytical reports. |
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Maintaining a single
point of control over the information delivery process
and creating repeatable processes that reduce maintenance
costs. |
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Accurate, consistent
reliable analysis of all your OpenView data to provide
perspectives for Service Level Management, Asset
Management, Capacity Planning and Diagnostics |
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NetGather has the ability
to provide: |
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Web based predefined
reports that are routinely generated |
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Customized reports to
meet management and customer demands |
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Adhoc reports for once-in-a
while situations |
Flexibility and
Customization
We understand that you need to provide
reports that meet your management's and customers unique
needs. NetGather allows you to customize your reports
in numerous ways:
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Define Business and service
views applicable to your business
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Internal and external customers |
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Geographical regions |
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Departments and Business Units |
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Date/Time Range for which
reports have to be generated - predefined and adhoc |
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Set Alert/notification
levels on breaches of Service Levels |
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Graphical Presentation
of reports |
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Refresh periods for predefined
reports |
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Ability to provide select,
segregated reports to your customers in a secure
fashion via a customer portal |
Service Level
Management
NetGather allows you to leverage the enormous
amounts of data generated by your OpenView applications
to measure service levels for the services you deliver
and to the customers you deliver the services to. We
allow you to create Service Level Agreements (SLA's)
on various kinds of data collected by your OpenView
applications including:
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Performance and utilization
data |
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Uptime data |
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Event |
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Helpdesk |
NetGather continuously monitors that data
collected by the OpenView applications and caliberates
them against the SLA's that have been defined. Notifications
are sent out as soon a it is determined that an SLA
has been breached.
NetGather alerts
you on critical violations or thresholds via
Capacity Planning
OpenView applications can be set up to
do data collection. Large amounts of interesting data
can be collected, except it can get overwhelming very
quickly. NetGather makes sense of this data to help
you determine whether your infrastructure is performing
to levels you expect it to and whether you need to make
changes to it to better accommodate your needs. The
first step in implementing proactive performance management
is to identify existing bottlenecks in the network .This
can be accomplished by means of Top N Reports. Top N
Reports can reveal current bottlenecks for such key
parameters as bandwidth utilization, CPU utilization,
and downtime etc.
Inventory/ Asset
Management
OpenView applications also collect interesting
inventory and asset management related data, except
that is is not so easy to glean from the huge volumes
of data that is being collected. NetGather presents
this information in meaningful terms of your business
such that you can determine whether your critical businesses
have the appropriate resources from the relevant vendors
with the right configurations.
Events
One of the main value propositions of
OpenView is the ability to be the one Event Console
for the enterprise. However, the volume of events can
be overwhelming and it is difficult to make sense of
them quickly, especially when it is needed for diagnosing
problems. NetGather can show you the events in terms
of your business processes and let you filter based
on business process or service, so you can isolate problems
quickly.
NetGather is
ideal to be deployed in the following environments
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Service Providers |
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Enterprises |
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