Service Level Management module is a new feature that
enhances the functions of NetGather.
This highly scalable module
allows you to define Service Level Objectives on various
parameters within your infrastructure.
SLM is all about good communication
-- between the IT department, end users and the company's
business units. When IT actively measures its service
delivery, it must communicate these statistics to customers
using reports that are appropriate to the audience,
easy to understand, and that clearly address areas where
the customer reading the report has a vested interest.
If service lags, even proactively delivering less-than-favorable
news about service puts IT in a better light with customers
than letting customers draw their own, less-than-favorable
Our SLM module provides crystal
clear communication between IT and users by providing
easy to understand and accurate measurement of service
delivery. NetGather's SLM module allows easy defining
of SLA's for users/customers and services. You can define
the SLA's based on several parameters of data that not
only include Uptime and Availability but also on Events,
Trending, Helpdesk and Object status.
alerts based on SLA and notification of violation. It
allows you to set internal thresholds for warnings of
nearing violations of SLA so corrective action can be
taken promptly before the SLAs are actually violated.