ProdexNet's Service Level Management module is a new feature that enhances the functions of NetGather.

This highly scalable module allows you to define Service Level Objectives on various parameters within your infrastructure.

SLM is all about good communication -- between the IT department, end users and the company's business units. When IT actively measures its service delivery, it must communicate these statistics to customers using reports that are appropriate to the audience, easy to understand, and that clearly address areas where the customer reading the report has a vested interest. If service lags, even proactively delivering less-than-favorable news about service puts IT in a better light with customers than letting customers draw their own, less-than-favorable conclusions.

Our SLM module provides crystal clear communication between IT and users by providing easy to understand and accurate measurement of service delivery. NetGather's SLM module allows easy defining of SLA's for users/customers and services. You can define the SLA's based on several parameters of data that not only include Uptime and Availability but also on Events, Trending, Helpdesk and Object status.

NetGather provides alerts based on SLA and notification of violation. It allows you to set internal thresholds for warnings of nearing violations of SLA so corrective action can be taken promptly before the SLAs are actually violated.